Privacy Policy

The Tack House respects your privacy and is committed to protecting the personal information you provide to us. 

This Privacy Policy explains how The Tack House collects, uses, stores and shares personal information when you visit our website, contact us, purchase goods, sell goods through our sale-on-behalf service, visit our shop, join our mailing list or otherwise interact with us. 

We handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy law. 

PERSONAL INFORMATION WE COLLECT 

The personal information we collect will depend on how you interact with The Tack House. 

• your name; 

• email address; 

• phone number; 

• billing and delivery address; 

• order and purchase information; 

• payment and transaction information; 

• bank account details provided by sellers for consignment payouts; 

• information provided when consigning goods for sale; 

• communications and enquiries you send to us; 

• records relating to saddle or equipment trials; 

• marketing preferences; 

• other information you voluntarily provide to us. 

Where you sell goods through The Tack House, we may also hold information relating to the items you have consigned, agreed selling prices, minimum prices, sales, commissions and amounts payable to you.

WEBSITE INFORMATION 

When you visit our website, certain technical information may be collected automatically. 

• your IP address; 

• browser and device type; 

• operating system; 

• approximate location based on your IP address; 

• pages and products viewed; 

• referring websites or search terms; 

• dates and times of visits; 

• information about how you interact with our website. 

This information may be collected through cookies, log files, analytics tools, pixels and similar technologies. 

HOW WE COLLECT YOUR INFORMATION 

We generally collect personal information directly from you when you: 

• place an order; 

• create or submit an enquiry; 

• contact us by phone, email, Messenger, social media or through our website; 

• visit The Tack House; 

• provide equipment for sale on your behalf; 

• arrange a saddle or equipment trial; 

• subscribe to marketing communications; 

• otherwise deal with us. 

In some circumstances, we may receive personal information from another person or service provider. Where applicable, we will handle indirect collection in accordance with the Privacy Act 2020. 

WHY WE COLLECT AND USE YOUR INFORMATION 

We may use your personal information to: 

• process and fulfil purchases; 

• arrange collection, delivery or shipping; 

• communicate with you about orders or enquiries; 

• administer our sale-on-behalf service; 

• advertise and manage consigned goods; 

• process payments to sellers; 

• manage saddle and equipment trials; 

• maintain transaction and accounting records; 

• provide customer service; 

• manage returns, refunds and disputes; 

• detect or prevent fraud or misuse; 

• improve our website, products and services; 

• understand how customers use our website; 

• administer competitions, promotions or events; 

• send marketing communications where you have agreed to receive them or where otherwise permitted by law; 

• meet our legal, tax, accounting and regulatory obligations. 

We will only collect personal information that is reasonably necessary for our business activities. 

PROVIDING YOUR INFORMATION 

Providing personal information to The Tack House is generally voluntary. 

However, certain information is necessary for us to provide particular services. 

For example, we may require your contact and delivery details to complete an online order, or your contact and bank account details to administer goods being sold on your behalf. 

If you choose not to provide information that is reasonably required, we may be unable to provide the relevant product or service. 

PAYMENT INFORMATION 

Where you make a payment through our website or another electronic payment service, your payment may be processed by a third-party payment provider. 

The Tack House does not necessarily receive or retain your complete credit or debit card details. Payment providers process payment information in accordance with their own security and privacy practices. 

We may retain transaction records such as the amount paid, payment status, transaction reference and date. 

SELLER INFORMATION 

If you consign goods for sale through The Tack House, we collect information necessary to administer our relationship with you. This may include your: 

• name; 

• contact details; 

• address or location; 

• bank account details; 

• details of items consigned; 

• agreed pricing information; 

• sales history; 

• commissions; 

• payments made to you; 

• communications relating to your goods. 

We use this information to market and sell your items, communicate with you, maintain our records and pay sale proceeds owed to you. 

Your private contact and bank details will not be provided to prospective buyers unless you have authorised us to do so or disclosure is otherwise permitted or required by law. 

COOKIES AND WEBSITE TECHNOLOGIES 

Our website may use cookies and similar technologies. Cookies are small data files stored on your device that can help websites function correctly and provide information about how visitors use them. 

Cookies may be used to: 

• remember preferences; 

• operate shopping cart and checkout functions; 

• understand website traffic and usage; 

• improve website performance; 

• measure marketing effectiveness; 

• provide relevant advertising. 

You can generally control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the website. 

ANALYTICS AND ADVERTISING 

We may use third-party analytics, social media and advertising services to understand how people interact with The Tack House and to measure the effectiveness of our advertising. 

These services may collect information through cookies, pixels or similar technologies. 

Depending on the services we use, this may include providers such as Google, Meta/Facebook, our website platform and other marketing or analytics providers. 

You can manage advertising and cookie preferences through your browser and, where available, through the relevant service provider's privacy or advertising settings. 

SHARING PERSONAL INFORMATION 

We do not sell your personal information. 

We may share personal information where reasonably necessary with trusted third parties that help us operate our business. These may include: 

• website and e-commerce providers; 

• payment processors; 

• banks and financial service providers; 

• courier and freight providers; 

• accounting and business software providers; 

• IT and data storage providers; 

• marketing and analytics providers; 

• insurers and professional advisers; 

• other service providers assisting us to deliver our products or services. 

We only provide information reasonably necessary for those providers to perform their services. 

We may also disclose personal information where required or permitted by law, including where necessary to respond to a lawful request, protect our legal rights, prevent fraud or resolve a genuine dispute. 

OVERSEAS SERVICE PROVIDERS 

Some technology, website, payment, analytics or data-storage providers we use may store or process information outside New Zealand. 

Where personal information is disclosed overseas, we will handle that disclosure in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements. 

MARKETING COMMUNICATIONS 

If you subscribe to The Tack House emails or otherwise agree to receive marketing communications, we may send you information about new products, pre-loved gear, promotions, events and other Tack House news. 

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us. 

Transactional communications relating to an order, consignment, payment or enquiry are separate from marketing communications and may still be sent where necessary. 

STORAGE AND SECURITY 

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. 

Personal information may be stored electronically through our website, email, accounting systems, business software and other secure service providers, as well as in physical business records where necessary. 

No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold. 

RETENTION OF INFORMATION 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, accounting, tax or business record-keeping purposes. 

When information is no longer reasonably required, we may securely delete, destroy or anonymise it. 

ACCESSING AND CORRECTING YOUR INFORMATION 

Under the Privacy Act 2020, you have rights to request access to personal information we hold about you and to ask us to correct information you believe is inaccurate. 

If you would like to access or correct your personal information, please contact The Tack House. 

We may need to verify your identity before providing access to personal information. 

PRIVACY BREACHES 

If a privacy breach occurs, The Tack House will assess the breach and take appropriate action. 

Where a breach is notifiable under the Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals as required by law. 

CHILDREN AND YOUNG PEOPLE 

Our products may be purchased for children and young riders, but our online purchasing and consignment services are intended to be used by adults or with the involvement of a parent or guardian. 

We do not knowingly seek to collect unnecessary personal information from children. 

THIRD-PARTY LINKS 

Our website or social media pages may contain links to websites operated by other organisations. 

The Tack House is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit. 

CHANGES TO THIS POLICY 

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations. 

The current version will be published on our website. 

CONTACT US 

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please email us: info@thetackhouse.co.nz 

We will respond to privacy enquiries and complaints in accordance with our obligations under New Zealand law.